Articles

 777 Permissions Error

My script requires folders to have permissions set to 777. When I do that, it shows me an error....

 Do you really guarantee 100% uptime?

Yes, we are prooud to offer a 100% network and servers uptime guarantees. If your site is down...

 How do I retrieve my hosting account password?

To retrieve your web hosting package login details, following these steps: 1. Login to your...

 How to change DNS nameservers?

In order to change nameservers, the following steps should be followed: 1. A customer should...

 How to change/reset hosting account password?

To change/reset your web hosting package login details, following these steps: 1. Login to your...

 I can't access MySQL database from other host

To protect your account from possible attacks, external MySQL connections are blocked. Before...

 I can't send email

We use email authorization system to prevent spammers from using our mail servers to send their...

 I get Internal Server Error

If you get internal server error when trying to open any website or execute PHP scripts, please...

 I have other problems

If you experience problems not described in this knowledgebase, or current solutions do not work,...

 Incorrect disk space is displayed

f you believe cPanel or WHM displays incorrect disk space, there may be 2 reasons: 1. Your...

 My website is down

If you feel your website is down, please use Traceroute tool which is available at...

 Reseller package has 200 MB space only

Your cPanel displays your free space and bandwidth for reseller account. It means we give extra...

 What is my cPanel / FTP password?

If you can not remember your cPanel password or FTP password, please log on to your account at...